Summary of Programs and Demographic Profile of our Clientele



Summary of Programs

Name of Program
Demographics Served
# Volunteers (/year)
# Clients (/year)
Program Description
Food Bank
Low-Income clients, usually Francophone newcomers to Canada
100
3000
A weekly food bank held at La Cité Francophone in the Boonie Doon neighbourhood of Edmonton (largely French-speaking); more than 700 kg. of food distributed every week to over 20-25 families.
Driver Training
Francophones seeking to obtain Class 7 drivers licence, usually Francophone newcomers to Canada or youths seeking to obtain their learners permit.
25
350
A 6-hour driver training workshop delivered in English and simultaneously interpreted in French.

Following the workshop (the very same day), we transport participants in our organizations van to a nearby Registry office to allow them to write their theoretical exam in order to obtain their Class 7 licence.
Health Navigator
Francophones facing linguistic barriers, in particular members of various all French-speaking ethnocultural communities in Edmonton; elderly French speakers
10
200
Transportation to medical appointments; accompaniment and interpretation of English-language medical personnel. Additionally, we accompany/transport elderly Francophones to French-language health clinics in Edmonton, such as Centre Saint-Thomas and Manoir Saint-Joachin.
Meals by Bus
First Nations and homeless persons, people in need
80
1200
Delivery of hot meals to homeless individuals in the inner city. Many of these persons are from First Nations communities.

We receive hot meals from various partner restaurants in Edmonton, such as Dominos Pizza and Normands.
Moving Crew
Those requiring the service of a mover, oftentimes Francophones. The volunteers are varied, but often African newcomers to Canada.
50
400
3-hour moving sessions in which volunteers help people moving to new houses to pack up their belongings, transport items to the new residence and then help to unload them.
Protocol Crew
All of our volunteers, of all nationalities and ages.
250
35
Volunteer placements at various community events, such as festivals, bicycle races, casino fundraisers, etc. Over 35 organizations served to date.
Administrative Assistant
Various volunteers of working-age seeking work experience to prepare for full-time, remunerated employment (often in an administrative role); various nationalities (French, Algerian, Belgian, Tunisian, Senegalese, Moroccan, etc.).
10
N/A
Volunteer administrative work in our office. This program is a great gateway to full-time, paid administrative work in other organizations.
New Horizons
Francophone elders and youths, mostly Canadian citizens by birth.
15
80
Workshops detailing computer use and accessibility, various day trips in and around Edmonton to sites of historical and cultural interest. We also host activities linking generations, in which Francophone youths and seniors participate together to transmit cultural values and intergenerational understanding.
Community Service Learning (CSL)
University Students and those impacted by their voluntary service
20
20
In collaboration with the University of Alberta (North Campus and Campus Saint-Jean), we provide volunteer placements and training to students required to fulfill a prescribed number of hours of volunteer work in exchange for academic credit. These students may volunteer in a number of our established volunteer programs, and most often participate in running our food bank every week. They are also placed in the Protocol Crew when the need arises.
Extrajudicial Sanctions Program
Youths in contravention of the law sentenced to community service pursuant to the guidelines prescribed by the Youth Criminal Justice Act.
48
48
Pursuant to the Youth Criminal Justice Act, youths convicted of offences may be ordered to perform a prescribed number of hours of volunteer work in the community as a form of restitution. In partnership with the Alliance Jeunesse-Famille Society de lAlberta (Alberta Youth-Family Alliance Society), a designated community volunteer in partnership with Corrections Canada which helps to administer such sentences, we receive on average 4 references per month, which lead to the placement of convicted youths within our volunteer programs (in particular the food bank). These can be punishments for offenses such as theft under $5000.
Description of CANAVUAs programs and services and the demographics which they principally serve. Since CANAVUAs founding in 2009, we have recruited, trained and deployed over 700 volunteers. Several Francophone agencies in the Edmonton are concerned about volunteer placement, but none have a primary mission of promoting and enhancing volunteering within the Francophone community.


Demographic Profile of our Clientele

                Canadian Volunteers United in Action Society (CANAVUA) is a Francophone non-profit organization whose mission and mandate are to promote and enhance volunteering in Albertas Francophone community, especially in the Edmonton area. In recent years, the French-speaking population of Edmonton and Alberta as a whole have become increasingly comprised of Francophone immigrants to Canada, most of whom come from among the French-speaking countries of Africa (as well, to a lesser degree, as Europe). These newcomers are admitted to Canada as economic migrants, refugees, and family class immigrants. As such, the demographics of our clientele are varied and diverse, yet include overwhelmingly newcomers to Canada and to Alberta.
                Certain, noticeable patterns have arisen with regard to the national origins of both our volunteers and clientele (recipients of our services). Notably, we deal routinely with a great many people from the Democratic Republic of Congo, the Republic of Congo, Ivory Coast, Mali, Burundi, Senegal, Rwanda, Togo, Central African Republic, Gabon, Benin, and Cameroon. Additionally, we encounter many people from North Africa, who come from bilingual French-Arabic speaking nations such as Morocco, Algeria, Tunisia, and, while not officially Francophone (but a former French colony, where French is still widely spoken), Egypt. The majority of our volunteers and clientele come from these above-mentioned countries.
                Due to the economic hardships faced throughout Africa, especially in the sub-Saharan, equatorial, Francophone countries, many of our volunteers and clients from these parts should rightly be considered as being disadvantaged economically. Our services, such as our weekly food bank, are accordingly indispensable to helping such people get on their feet, as it were, upon their arrival in Canada. It should be noted that many of our clients are refugees, and as such need training in the Canadian workforce norms so that they can become self-sufficient. Further to this end, our driver training and Health Navigator medical transportation and interpretation services also make invaluable contributions to helping newcomers (and Francophones of all sorts) establish themselves securely and comfortably in Edmonton by assisting their overcoming of numerous barriers to community integration.
                Of course, not all our volunteers and clients are newcomers, or even French speakers for that matter. As an organization, we seek to include everyone in the sense of community service and solidarity. Indeed, we have attracted over the years and continue to attract immigrants from France, Belgium, and Francophones and Anglophones from Alberta alike who have lived in Canada all their lives. Many of these volunteers are, for example, students who perform volunteer work in exchange for academic credit. Other Canadian volunteers get in touch with us via references from friends and family. Through our large network of contacts in the community, our organization is ever growing, day by day.
                The ages of our volunteers and clients are as varied as their national origins. Some of our programs, such as New Horizons, are specifically targeted towards the elderly and youth. Others, such as the Food Bank and Health Navigator, are appropriate for people of all ages who may find themselves in need, but customarily we are met with a younger clientele of working age (and especially young families, in the case of the food bank, who simply need a bit of assistance putting food on the table). For the most part, however, our programs are not tailored to target specific age ranges of any sort. Rather, all are welcome to receive our services.
                A number of the clients who pass through our doors are Francophones from Eastern Canada, as well, specifically from Quebec and Ontario. French-speakers who move to Alberta from out east often have similar needs profiles to those who have moved to Canada from abroad, i.e. assistance from the food bank, help with moving, driver training in some cases, etc. As with everyone else, our doors are always open to such people, whom we welcome enthusiastically.
                Our Driver Training program, while open to all, serves as a good case study in how we serve two broad demographics simultaneously. On the one hand, many newcomers to Canada find that their drivers licenses expire quickly upon arrival or are not even accepted. It is required that they begin the Graduated Driver Licensing (GDL) program from the very beginning, that is to say from the Class 7 (Learners) licence. Additionally, the rules of the road in Alberta may differ from their countries of origin. Being fluent in French but limited in English, these newcomers find receiving training in their mother tongue and English at the same time is an invaluable service. The need for driver education in French/English has been compounded by the Queens Printers recent decision to stop printing the Alberta Drivers Handbook in French. While the French edition of the handbook remains online in PDF format, many French-speaking newcomers find receiving in-class instruction in both languages to be very helpful. It should be borne in mind that many newcomers struggle with computer literacy, having had limited access to the technology we take for granted back in their home countries. We have noticed that demand for printed copies of the handbook persists and as such, the supplementary class-time is viewed as a helpful compensatory measure.
                Meanwhile, youths also benefit from driver training in that it prepares them to write their drivers test to obtain a Class 7 licence. Immigrant youths in particular benefit from receiving instruction in French, in which language they are much stronger than in English in many cases. In a similar manner, most of CANAVUAs programs and services are designed so as to cater to as many people as possible, many of whom are newcomers and disadvantaged in other ways.
These interactions have inspired us to specifically tailor our programming and services to the needs of those who regularly pass through our doors. It is for this reason that CANAVUAs mission of volunteerism is so pointedly directed toward targeting newcomers in particular. It is an added benefit for such people that volunteering serves as an effective gateway to full-time, remunerated employment. We submit this description of the demographic profile of our volunteers and clients, as well as the above table outlining our programs and which populations in particular they serve, in order to paint a clearer picture of who we are, with whom we work, and what niche we serve in Edmontons growing and evolving Francophone and non-profit communities.


Dicky Dikamba
Executive Director
Canadian Volunteers United in Action Society (CANAVUA)
July 14th, 2017

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